Where do you ship from?
We ship from Panama City Beach, FL.
Can we come visit?
Unfortunately we are not set up for walk in customers or order pick-up.
When will my order ship?
All in stock items ship next day. However, we only ship complete orders. Pre-order items will delay your shipment.
Why did I not receive an email notification about shipping?
Please make sure the email you are contacting us from is the one on the order. Often times, the email associated with PayPal will be put into the order and that is not the email customers contact us from. We have no way of knowing if the email entered on the order is the one you would like us to email notifications to.
Has my order shipped?
You can log into your account any time to check order status and tracking.
Can you ship my order as soon as I place it?
No. Orders are shipped in the order they are received, based on items ordered.
Do you have tracking for my order?
We do. We send out shipment emails with tracking. You can also log into your account to see the tracking for your order.
Shipping transit is taking too long. Will you refund me?
We can not control shipping times and never guarantee a delivery date. We will not refund if the shipper does not deliver on the day you prefer or they initially state they will. We can not control their transit times.
Do you ship to Canada?
Yes we do! You can add your items to your cart and calculate before you complete payment. Just click checkout, enter your details and view the shipping rates.
Can I cancel my order?
No. Once placed, we do not cancel orders.
Can I add to my order?
No. Once placed, we do not add to orders. You will have to place a second order and it will ship separately.
Can I change the items on my order?
No. Once placed, we do not modify orders.
Can you combine 2 of my orders if they have not shipped yet?
No. We do not combine orders. Each order will ship separately.
How do you ship?
We ship via USPS (United States Postal Service).
Can I get a better shipping rate?
No. We do not set the rates. The rates are provided to us by the postal service.
Can I order pre-order and in stock items?
You can. However, know that your shipment will be delayed. We only ship complete orders. If you need in stock items immediately, do not order with pre-order items.
Can you ship on my UPS or FedEx account?
No. This is not a service we offer. We ship via USPS and all shipping must be paid on our website at the time of order placement.
Do you offer local pick-up?
No. We regret we are unable to offer local pick-up at this time.
Do you take returns?
No. We do not accept returns. All sales are final.
Can I exchange for a different size/color?
No. We do not accept exchanges.
I have a problem with my order. What do I do?
If you received an incorrect order, please fill out a contact us and we will advise from there. All order problems must be reported within 7 days of delivery. All items must be in new and unused condition. We will not replace items that have already been personalized.
I had a damaged item. What do I do?
If you received your order with damages, please fill out a contact us and we will advise from there. All damages must be reported within 7 days of delivery. We will issue store credit for damages after photos are received for the cost of the item only. All items must be in new and unused condition. We will not replace items that have already been personalized.
I messed up my item trying to personalize it. Will you replace it?
No. We are sorry but we do not warranty against use/abuse/personalization mistakes. We have tested our items to be used with the methods in the description on our website. If you have questions, please ask prior to personalizing your items. If you melt something, we will not replace it. We assume that our customers are familiar with their heat press, vinyl and HTV application, embroidery, etc and can properly create their personalized goodies.
How long is my store credit valid for?
Store credit is valid for 90 days from the date of issuance.
When will you restock xxxxx?
This really depends on the item. We try to put a restock date on each item but sometimes forget. Feel free to fill out a contact us to inquire about a particular product.
Will you restock clearance items?
No. Clearance means we have drastically reduced the price to clear them out. We will not re-order or take special orders for clearance items.
Why am I not receiving emails from Beyond Bayside?
Please check your spam folder and add orders at beyondbayside dot com to your 'not spam' list in your email client.
How soon do you respond to customer service?
We respond M-F typically within hours if not minutes. All contact must be done through our website. Direct emails may not be seen. We do not do customer service on Facebook.
I already placed my order and now it is on sale. Can you refund me?
No. Coupons, sales, pre-order specials, discounts, etc can not be used on already placed orders.
Can I get a replacement on clearance items?
No. All sales are final on clearance items. We do not do replacements or store credit on these items.
Do you offer wholesale or bulk pricing?
No. We do not do wholesale or bulk pricing. We are to the public and keep our prices reasonable and many items in stock and ready to ship.
Sale & Coupon Restrictions: Not valid on already placed orders. Midnight on the night the coupon ends is an arbitrary time. Timezone of coupon has not been determined. If coupon works, you will receive the discount at checkout. Coupon must be used at time of purchase. Orders that do not use the coupon will not receive a refund, store credit or any other form of compensation. Orders will not be cancelled to allow replacement using coupon. It is the buyers resonisiblity to take advantage of the coupon savings at the time of purchase. Standard website policies are in place for all sale items. Can not be combined with other coupons or offers. Limit 1 coupon per purchase.
Last edited: 5/24/2020